Key points for choosing the right technology for your holiday rental business
¿What is a PMS?
Un software de gestión de alquiler vacacional desarrollado para las agencias que arriendan viviendas turísticas con el objetivo de organizar las gestiones administrativas y ayudar a elevar la rentabilidad de los alojamientos. Como tal, presenta funcionalidades específicas para el negocio de este sector como el check in y check out en línea, ver en tiempo real la disponibilidad de las propiedades, revisar las cuentas a cobrar, gestionar las tareas con proveedores de servicios externos como limpieza o mantenimiento, e incluso conectar y distribuir las propiedades en los portales de reservas.
PMSs offer a thousand functionalities depending on the needs of each holiday business. Now you need to find out which one will work for you to maximise the potential of your business.
1. Operations
The first thing you need to be clear about is your operations, what your team does on a day-to-day basis. Based on this you will know what you need and you can start looking for the best PMS. You must know the needs that arise from these operations, such as:
- Comunicación instantánea con los huéspedes y partes involucradas del mantenimiento
- Gestión de tareas de alquiler vacacional: ej. mantenimiento y limpieza ágil
- Software de pago para procesar los pagos de forma sencilla y segura
- Adaptability of systems in other markets, currencies and languages
2. Time saving
Why continue to do things manually when the tools to do them online are already available? At this point, we can highlight the steps such as making the check-in online or automate payments, which instead of being done manually can be automated. This is a very important point when choosing an existing PMS as your business grows, these tasks will become more and more important.
3. Administrative processes
Managing a business and receiving international tourists is a challenge in itself. In this instance a good PMS can help you extensively in various aspects:
- One-stop data management
- Updating information on accommodation, such as rates, descriptions and other details that may change over time.
- Receive and respond quickly to guests, suppliers and owners in one place
4. External suppliers
In the fast changing tourism sector it is very important that the software offers adaptations to different markets and offers adaptations to this changing sector. For example, dynamic pricing, electronic locks or digital guest welcome guides. These services, although you may not be using them yet, will add value to the guest experience and are important for the good management of your business, as well as guest satisfaction. And as we all know, satisfied guests are loyal guests and increase the likelihood of repeat stays at your accommodation.
5. Customer service
What is the customer service like, what support can you count on, do they communicate in your language and in the language of my business staff, can you schedule direct calls with customer service? These are very important factors for a good long-term B2B relationship. There are platforms, such as Capterra or Google, where you can see reviews from existing customers, as well as review testimonials on each supplier's website. Don't hesitate to do so, it's about a long-term relationship.
¿Te vienen más ideas a la cabeza? Apuntalas, son válidas y necesitarás revisarlo para escoger un buen Property Management System para que funcione para tu negocio. Lo más importante es que tú como cliente te sientas cómodo usando la tecnología para que tu negocio vaya creciendo sin barreras y que puedas ir rentabilizando tu negocio y enfocándote en su crecimiento.
Published on 24.05.23